How to Fix Samsung SCX-4300 Paper Jam: Multiple Page Feed Repair Guide

If your Samsung SCX-4300 or similar models pick up two or more sheets of paper at once, the printer has detected a timing error in the paper feed mechanism. Most commonly, this issue leads to a persistent Paper Jam message right after the first page is successfully printed.

In this comprehensive guide, we will demonstrate how to repair the sticky solenoid correctly. Furthermore, this repair will save you the cost of unnecessary service fees or replacing the printer entirely.

Watch the Full Video Tutorial

Affected Models

Additionally, this specific repair process applies to a wide range of Samsung and Xerox laser printers that share the same internal engine design. If you own any of the following devices, this guide is for you:

Samsung: ML-1510, ML-1710, ML-1740, ML-1750, SCX-4016, SCX-4100, SCX-4116, SCX-4200, SCX-4216, SCX-4216F, SCX-4300, SF-560, SF-565, SF-755P.
Xerox: PE114, Phaser 3116, Phaser 3121, WorkCentre WC 3119, WorkCentre PE16.

Step-by-Step Repair Process

Disassemble the Side Cover: First, you must remove the left side casing to access the mechanical gears. Carefully unscrew the two rear screws and release the plastic clips as shown at [01:10].
Locating the Solenoid: Once the cover is removed, identify the paper pick-up solenoid near the bottom. Additionally, you must disconnect its white connector from the mainboard before unscrewing the unit.
Cleaning the Residue: Most importantly, you will find a degraded rubber pad that has become sticky. Use cleaning alcohol to thoroughly remove this residue from both the solenoid frame and the moving metal arm [08:52].
Applying the Fix: Instead of replacing the pad, apply a small piece of electrical tape to the cleaned surface. This ensures the arm releases instantly without sticking, which is the primary cause of the multiple feed.
Final Testing: Finally, after reassembling the unit, perform a multiple-page print test. The printer should now feed exactly one sheet at a time, and the timing will be restored to factory standards.

Essential Tools & Replacement Parts

To perform this repair successfully, you need the right tools and high-quality maintenance supplies. Here is what we recommend:

Maintenance Essential: Isopropyl Alcohol (99%) — An essential tool for cleaning solenoids, sensors, and rubber rollers.
Precision Tools: Magnetic Screwdriver Set — This set helps you manage the small screws inside the frame without losing them.
Cleaning Kit: Microfiber Cleaning Cloths — Used to clean the pick-up rollers and internal dust for better paper grip.
Repair Material: High-Quality Electrical Tape — A simple but effective solution to replace degraded solenoid pads.
Office Upgrade: Brother Compact Laser Printers — If your old machine is beyond repair, these are reliable and modern alternatives.

Expert Tip

Always inspect the Pick-up Roller while the printer is open. Sometimes, a simple cleaning of the roller with alcohol can prevent initial feeding failures, but usually, the sticky solenoid is the primary cause of the “multiple page feed” error.

Need more printer help? Check our guides on the Kyocera Fuser Repair or the HP 1010 Paper Feed Fix.

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