When I’m out in the field, one of the most common headaches I deal with isn’t a mechanical failure, but a software lockout caused by “non-genuine” supplies. It looks like the legal teams at Canon have been just as busy as we technicians, as they’ve just scored a major win for patent enforcement in the […]

When I’m out on a service call, I often see office printers struggling with “sticky” situations—literally. Label printing is one of the most common tasks in a modern office, but few people realize that the little barcode sticker they just printed is the result of over 300 years of evolution. From Jam Jars to High-Tech

While I’m usually busy deep-cleaning laser scanners or troubleshooting network print drivers, I always keep an eye on the “big moves” from the manufacturers whose machines I service every day. Today, it’s Sharp making headlines. It’s not about a new high-speed MFP this time, but a major change in their corporate GPS coordinates. Sharp’s Strategic

Usually, when a client calls me for a printer repair, it’s at a physical office. But the “office” as we know it is changing, and so is the way we buy our supplies. The news that Office World—a staple in the Swiss retail landscape—is closing all its physical stores is a massive signal of where

Whether you are swapping out a fuser or unboxing a fresh pallet of toner, the labels on those boxes tell a story of global logistics. Lately, however, that story has taken a sharp turn as a new report suggests that the watchdog of the industry—the Uyghur Forced Labor Prevention Act (UFLPA)—is starting to lose its

When you’re out in the field fixing paper jams and resetting fuser units, you quickly realize that the office equipment world isn’t just about hardware—it’s a high-stakes battlefield of intellectual property and corporate strategy. A recent shift in the legal tug-of-war between industry giants has caught the attention of service providers and stakeholders alike. The

If there is one thing I’ve learned from years of disassembling and repairing hardware, it’s that you can’t rely on the same old components forever. Eventually, you have to upgrade the whole system. Epson seems to be doing exactly that on a corporate scale. The Tokyo-based tech giant has just unveiled its “Engineered Future 2035”

The sound of a paper jam is usually the most stressful thing a technician deals with, but in the corporate boardroom of Xerox, the alarms are ringing for a much bigger reason. Moody’s Ratings has officially downgraded Xerox Holdings Corporation further into “junk” territory, shifting the outlook to negative. As someone who spends my days

If there is one thing that keeps a service technician busy, it’s a high-volume office looking for ways to cut costs without sacrificing that crisp, professional print quality. Whenever a new generation of machines like the Ricoh IM series hits the floor, the first question I get is: “When can we get reliable, high-quality components