A frequent issue with Samsung Xpress multifunction printers is a persistent Document Jam message in the Automatic Document Feeder (ADF). Consequently, this prevents you from scanning or copying multi-page documents. In most cases, the problem lies within a worn-out ADF Pick Up Assembly (Part No: JC82-00363A).
In this technical guide, we will demonstrate the correct replacement procedure. Moreover, this fix will restore your scanner’s ability to pull paper smoothly without jams.
How to Replace the ADF Pick Up Assembly
- Access the ADF Mechanism: First, open the ADF cover to reveal the internal rollers and the pick-up assembly.
- Remove the Screws: Subsequently, you must remove the screws holding the plastic frame in place. Be careful not to lose the small springs that provide tension to the rollers.
- Replace the Assembly: Carefully pull out the old JC82-00363A Pick Up Assembly. However, ensure you do not damage the delicate plastic hinges while installing the new part. We show the exact alignment at [03:08].
- Clean the Separation Pad: Additionally, while the unit is open, clean the separation pad with a dry cloth. A dirty pad often contributes to double-feeding issues.
- Final Testing: Finally, reassemble the cover and test the feeder by running a multi-page copy job. As a result, the paper should feed through the scanner without any interruptions.
Recommended Parts & Maintenance Tools
To ensure a successful repair, we recommend using high-quality replacement parts and the following tools:
- Replacement Part: Samsung/HP JC82-00363A ADF Pick Up Assembly — The original part for Xpress M2675, M2875, M2885, and M3065 series.
- Cleaning Kit: Rubber Roller Cleaner Spray — Perfect for maintaining the grip on your new rollers.
- Precision Tools: Magnetic Phillips Screwdriver Set — Essential for handling the small screws inside the ADF.
- Office Upgrade: HP LaserJet Pro MFP Series — If your old Samsung is beyond repair, this HP models are the modern successors with a robust ADF.
- Paper Maintenance: Canned Air Duster — Use this to blow out dust from the ADF sensors that might trigger false jam messages.
Expert Tip
If you still experience jams after the replacement, check the ADF cable (flat cable) that connects the feeder to the mainboard. Furthermore, sometimes a “Document Jam” message can be caused by a faulty sensor rather than a mechanical failure.
Facing other office tech issues? Check our guides on Canon 737/137 Toner Refills or Fixing Xerox Phaser 3020 Jams.
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