If your Kyocera or Triumph Adler printer constantly shows a Paper Jam in Cassette 1, you likely have a problem with the paper pickup mechanism. Most often, worn-out rollers or dust accumulation cause this frustrating error.
In this guide, we will show you how to identify the cause and fix it quickly. Consequently, you will restore your printer’s reliability without calling for expensive on-site service.
How to Fix the Pickup Issue
- Inspect the Cassette: First, remove the paper tray entirely. Check for any small pieces of torn paper or obstructions that might block the sensors.
- Check the Pickup Rollers: Additionally, examine the rubber rollers inside the machine. If they appear smooth or shiny, they have lost their grip. As a result, they cannot pull the paper correctly from the tray.
- Cleaning the Rollers: However, before buying new parts, try cleaning the rollers with a lint-free cloth and a bit of water or specialized roller cleaner. We demonstrate the proper technique at [02:49].
- Replacing Parts: If cleaning fails, you must replace the pickup and feed rollers. Follow the disassembly steps at [04:22] to swap them out safely.
- Final Testing: Finally, reinsert the cassette and run a test print of multiple pages to ensure the paper feed is consistent.
Recommended Maintenance Supplies
To keep your printer running perfectly and prevent future jams, we suggest keeping these essential items in your office:
- Replacement Kit: Kyocera Pickup Roller Set — High-quality rubber rollers for reliable paper feeding.
- Cleaning Essential: Compressed Air Duster — Perfect for removing dust from paper sensors and tight corners.
- Cleaning Liquid: Rubber Roller Restorer — A specialized fluid that restores grip to old rubber components.
- Paper Quality: HP Premium24 Office Paper — Using high-quality paper significantly reduces the risk of jams and dust buildup.
- Professional Choice: Kyocera Ecosys MFU — If your current machine is old, this is the best workhorse for any small to medium office.
Expert Tip
Always make sure the paper guides in the cassette are snugly fit against the paper stack. Furthermore, avoid overfilling the tray, as excessive pressure can lead to double-feeds and jams in the Cassette 1 area.
Looking for more repair guides? Check our tutorials on Kyocera Error C6000 Fix or Fixing Printer Error 0x00000709.
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